Client Service Manager/Senior Project Manager

Company and location:  Brown and Caldwell, Portland, OR

Specific responsibilities include:

  • Develops high-value client relationships, while representing BC with key clients and teaming partners.
  • Engages and cultivates client service teams to support understanding and delivering on client needs and expectations.
  • Creates client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development.
  • Serves as project manager or senior technical resource for key clients. Manage multi-disciplinary resources to deliver projects on schedule and budget and according to client critical success factors.
  • Ensures quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
  • Utilizes internal systems for communication, tracking, and collaboration on projects and opportunities.
  • Supports development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication.
  • Leverages resources, experience and skills of the firm to support client goals.
  • Participates in professional societies, creating connections for BC and technical professionals in support of client goals.

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